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How We Handle Your Information

We collect only what we need to run your account, process bKash, Nagad and Rocket deposits, and keep the lobby secure. This policy explains what we gather, how we store it, and the rights you hold over your data.

Account dataPayment recordsDevice informationCookie preferencesWithdrawal verification
344 bd How We Handle Your Information

Privacy Questions and Data Requests

If you want to see what information we hold, request a correction, or ask us to delete your account data after closure, reach our support desk through any of the channels below. The team will verify your identity and process most requests within five business days.

Live chat Open the chat bubble at the bottom right of any page and ask for the data-protection contact. Available during Bangladesh daytime hours for fastest replies.
Email Send your request to the support address shown in your account footer. Include your registered mobile number so we can match the inquiry to your file and respond securely.
Account page Log in and navigate to Account Settings, then Privacy Options. You can download a copy of your data, adjust cookie consent, or submit a deletion request directly from that screen.

Security Measures We Apply

We encrypt every login and payment session using industry-standard protocols so your credentials and wallet references travel securely between your device and our servers. Account passwords are hashed before storage, meaning even our own systems cannot read them in plain text. Two-factor codes sent to your mobile add a second verification layer when you request a withdrawal, making it harder for anyone else to move funds out of your balance.

Session encryption

Every page load and API call between your browser and our lobby runs over an encrypted channel, protecting login tokens and payment instructions from interception during transit.

Cookie control

We use session cookies to keep you logged in and analytics cookies to measure which game categories get the most traffic. You can block non-essential cookies through the consent banner without losing account access.

Data retention

Active-account records stay on file while you hold a balance. Closed accounts are archived after ninety days and fully purged within two years unless a legal or dispute-resolution hold requires us to keep them longer.

Third-party sharing

We pass session tokens to game providers like Pragmatic Play and Evolution so they can load your table or slot, but we do not share your mobile number, password or payment references with studios or advertisers.

Privacy Policy Questions

We ask for your mobile number, a password and basic identity details during sign-up so we can verify withdrawal requests and secure your account against unauthorised access.

We log the transaction reference, amount and timestamp each time you deposit, then match it to your account balance. We do not store your wallet PIN or full account credentials on our servers.

Yes. Log into Account Settings and open Privacy Options, or contact support with your registered mobile number. We will send a file containing your account details, transaction history and session logs within five business days.

Closed accounts are archived after ninety days and fully purged within two years unless a legal hold or ongoing dispute requires us to retain records longer for resolution purposes.

We send session tokens to studios like Pragmatic Play and Evolution so they can load your game, but we do not share your mobile number, password or payment references with third parties or advertisers.

Go to Account Settings, select Privacy Options, then submit a deletion request. Alternatively, email support with your registered mobile number and we will close the account and schedule data removal within the retention window.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.