What Our FAQ Covers and Why It Matters
We built this FAQ around the questions that come up most often from players in Dhaka and across Bangladesh. Rather than pointing you to a generic help centre, we've put the real answers here — how to verify your account, what happens after you send a bKash payment, why a withdrawal might be pending, and how to reach us when something isn't
right. Each answer reflects how the platform actually works. Deposits through Nagad and Rocket follow the same flow: open your wallet app, send to the number shown on the deposit screen, confirm with your PIN, and the balance appears in your account. Withdrawals go back to the same wallet you deposited from, after a standard identity check on first withdrawal. If you're
on mobile, the account menu and wallet section work the same way as desktop — no features are hidden behind a different device. We update these answers when our processes change, so what you read here is current.